I am more than happy to refund any orders returned back to me for any reason, as well as offer free repair to any items that had been damaged in the mail.
I cannot offer refunds on tracked packages that have been marked as delivered. I can however refund for damaged items, or other unique situations, once the package has left my possession.
If an item that has been marked "Delivered" has been lost from your mailbox or stolen, I can only replace the order for 30% of your order total + the shipping. I cannot be held responsible for packages that have been stolen, but please let me know so it can be figured out!
I do offer custom works! Custom rose colors, metal colors, and custom themes that are within my genre and capabilities! I only ask for a nonrefundable 30% of the total upfront, so I can buy the supply neccessary, and secure your purchase! There is no extra fees for this~